Dymon Storage Multi Year Accessibility Plan
This Multi-year Accessibility Plan (the Plan) outlines the policies, procedures and practices that Dymon Storage Corporation (“Dymon”) has put in place to improve opportunities for people with disabilities in the following areas:
The Plan will be updated on a yearly basis at a minimum to reflect Dymon’s accomplishments in improving our services to people with disabilities and to ensure that we continue to meet our obligations for the Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”).
Statement of Commitment
Dymon is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA.
Customer Service Standard
Compliance date: January 1, 2012
Dymon is committed to excellence in serving all customers including people with disabilities and to consistently identify and remove accessibility barriers for people with disabilities.
Dymon has implemented a customer service plan that has achieved the following to date:
Compliance date: January 1, 2012
Dymon is committed to providing training on accessible customer service to all employees and volunteers, including additional training when changes are made to the policy. This training is provided to staff and volunteers within three (3) months of hire date and annually subsequently thereafter.
Availability of customer service plan and accessible formats: Compliance date: January 1, 2012
Dymon is committed to ensuring that our customer service plan and any related materials are made available to all employees and to the public in accessible formats, as requested. We provide materials to accommodate individual needs in a timely manner and at no additional cost.
Information and Communications
Dymon is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs and to continue to develop superior ways of communicating information.
Compliance date: January 1, 2015
Dymon is committed to providing training to all employees, volunteers and other staff members who participate in developing Dymon’s policies and who provide goods, services or access to Dymon’s facilities on the following:
Accessible websites and content: Compliance date: January 1, 2014 Status: Completed/Ongoing
Dymon continues to meet and further expand upon many of the WCAG 2.0, Level A requirements on our website.
Compliance date: January 1, 2021
Dymon is committed to ensuring that we continue to work towards meeting the WCAG 2.0, Level AA requirements on our website, other than:
Compliance date: January 1, 2015
Dymon has implemented an accessible feedback process on the way in which Dymon provides goods and services to people with disabilities. We invite customers, employees and members of the public who have a disability to:
Accessible formats and communication supports: Compliance date: January 1, 2016
Dymon will take the following steps to make sure all publicly available information is made accessible upon request:
Dymon is committed to fair and accessible employment practices.
Recruitment, assessment and selection:
Compliance date: January 1, 2016
We take the following steps to notify the public and staff that, when requested, Dymon will accommodate people with disabilities during the recruitment and assessment processes and when employees are hired:
Informing employees of supports: Compliance date: January 1, 2016 Status: Completed/Ongoing
Dymon is committed to informing all employees of policies that support employees with disabilities and of any changes made to existing policies regarding employment accommodations for accessibility.
Accessible formats and communication supports for employees: Compliance date: January 1, 2016
Dymon is committed to ensuring that all employees are informed of the availability of accessible formats and communication supports required for succeeding in their roles.
Individual accommodation plans: Compliance date: January 1, 2016 Status: Completed/Ongoing
Dymon is committed to developing and implementing a process for documenting individual accommodation plans for employees with disabilities. This process will include:
Return-to-work process: Compliance date: January 1, 2016 Status: Completed/Ongoing
Dymon is committed to completing a detailed return-to-work process for employees who are absent due to a disability and require accommodation in order to return to work and be successful in their roles.
Performance management, career development and redeployment processes: Compliance date: January 1, 2016
Dymon is committed to ensuring that we are mindful of accessibility needs and individual accommodation plans when executing our performance management process, career development and redeployment opportunities for employees with disabilities. For example, Dymon will make performance management accessible by:
Dymon will also consider what accommodation our employees with disabilities may need in order to:
Accessible emergency information: Compliance date: January 1, 2012 Status: Completed/Ongoing
Dymon is committed to providing customers and clients with publicly available emergency information in an accessible format upon request. We are also committed to providing employees with disabilities with individualized emergency response information when necessary. For example:
Design of Public Spaces
Compliance date: January 1, 2017
Dymon will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. These public spaces include:
Dymon is committed to ensuring that procedures are in place for preventative and emergency maintenance of the accessible elements in public spaces, and for dealing with temporary disruptions when accessible elements are not in working order. For example:
For More Information
For more information on this accessibility plan, please contact:
Corporate Affairs Project Officer
Phone: (613) 247-0888
Accessible formats of this document are also available free upon request from Erin McArter as per the above.
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